The Virtual Reference Interview with Diana Silveira

To register for this webinar please follow this link: https://attendee.gotowebinar.com/register/62344919491879695?source=Michigan. Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.

In the online world, how do you deliver service excellence? In this interactive webinar, we will explore tips and techniques to engage users, provide a positive experience, and help users to the best of our ability.

In this interactive and informative program, attendees will learn to provide a positive experience and help users to the best of our ability, through:

• Engaging the User
• Creating a personal connection via online reference
• Promoting the service effectively
• Tips and Tricks for creating a great virtual experience

Instructor: Diana Silveira is a librarian and President of Novare Library Services, where she works with libraries to develop, implement, and utilize technology effectively. Previously, she was employed by the Tampa Bay (FL) Library Consortium and the Charlotte Mecklenburg (NC) Library. She has an MLIS from UNC-Greensboro and a BS in psychology from Catawba College. Her book, Library Technology Planning for Today and Tomorrow, published by Rowman and Littlefield in 2018, is now available.

PCI Webinars are recorded and available to members of the Michigan library community in the Library of Michigan's Niche Staff Skills Academy about a week after they air. New webinars will be in the New category for several weeks. You do not need to register for a webinar in order to view it later in the Staff Skills Academy.
 

This project was made possible in part by the Institute of Museum and Library Services and the Library of Michigan.