Your biggest assets are your employees and volunteers. Creating and maintaining a culture of professionalism is important to internal customer satisfaction, which includes providing services to those that use your library, and treating them as you would treat those external customers.
In this interactive and informative program, we will look at three key skill sets to creating higher levels of internal customer satisfaction and how you can apply this information in your organization to build a culture of "We, not just me."
In this program, attendees will learn about these three key skill sets:
• Job Skills (Technical, Communication and Leadership)
• Good Judgement
• Radical Hospitality
Instructor: Andrew Sanderbeck, PeopleConnect Institute
Andrew has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
Webinar link will be emailed to registered attendees day before event.
This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.